Privacy Policy

Last Updated: January 2026

Welcome to hzyz. This Privacy Policy explains how hzyz ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you access or use our online gaming platform available at hzyz.bio. We are committed to protecting the privacy of all players, particularly those based in Bangladesh.

By registering an account, depositing funds, or otherwise using the hzyz platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree to the terms set out in this Policy, please discontinue use of the platform immediately. This Policy applies to all users of the hzyz website and mobile experience, regardless of the device or browser used.

1. Information We Collect

hzyz collects several categories of information to provide and improve our gaming services, verify player identity, process transactions, and comply with applicable legal obligations. The types of information we collect are described below.

1.1 Personal Identification Information

When you create an account or complete the Know Your Customer (KYC) verification process, we may collect the following personal details:

• Full legal name, date of birth, and nationality
• Residential address (including city and division — e.g. Dhaka, Chittagong, Sylhet)
• Government-issued ID (National ID card, passport, or driving licence)
• Mobile phone number and email address used for account registration

1.2 Financial & Transaction Information

To facilitate secure and accurate payment processing — including via bKash, Nagad, and Rocket — we collect transaction-related data such as:

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Mobile banking wallet numbers (e.g. bKash, Nagad account numbers) used for payments
• Payment method preferences and transaction history stored on our platform

1.3 Technical & Usage Data

When you access hzyz via your browser or mobile device, we automatically collect certain technical data, which may include:

• IP address, device type, operating system, and browser version
• Pages visited, session duration, game activity logs, and navigation patterns
• Cookies, local storage identifiers, and similar tracking technologies

2. How We Use Your Information

hzyz processes the personal data collected from you only for lawful and specified purposes. We do not sell your personal data to third parties for their independent marketing use. The primary purposes for which we use your data include:

• Account registration, identity verification (KYC), and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Providing customer support and responding to queries submitted via email
• Sending promotional offers, bonus updates, and service notifications (where you have opted in)
• Detecting and preventing fraud, money laundering, and other prohibited activities on the platform
• Complying with applicable legal obligations, dispute resolution, and enforcement of our Terms & Conditions

3. Sharing of Your Information

hzyz does not sell, rent, or trade your personal information to external parties. However, there are limited circumstances under which your data may be shared with trusted third parties, as described below:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) to complete financial transactions
• Game software and platform technology providers who operate under strict data confidentiality agreements
• Regulatory authorities or law enforcement agencies when disclosure is required by applicable law
• Fraud prevention and identity verification services that help protect both hzyz and its players

Any third-party service providers engaged by hzyz are contractually obligated to handle your data only for the specific purpose for which it was shared, and must not retain, use, or disclose your information beyond that scope.

4. Cookies & Tracking Technologies

hzyz uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data about how players interact with our platform. Cookies are small text files placed on your device when you visit our site.

We use the following types of cookies on the hzyz platform:

• Essential cookies: required for core site functionality, such as maintaining your login session and secure navigation
• Performance cookies: help us understand page load times, error rates, and which sections of the site receive the most traffic
• Preference cookies: remember your language and display settings so you do not need to reset them on every visit

Most browsers allow you to control cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the hzyz platform, including your ability to log in and place bets.

5. Data Retention & Security

hzyz retains your personal data for as long as your account remains active, or as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule.

hzyz implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our platform uses SSL encryption on all data transmissions, secure server infrastructure, and strict internal access controls to ensure that your information is handled responsibly at every stage.

6. Your Rights

As a registered user of the hzyz platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page.

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete personal information
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing

Please note that certain rights may be limited where hzyz has an overriding legitimate interest or a legal obligation to retain or continue processing your data. We will respond to all valid requests within a reasonable timeframe.

7. Third-Party Services & Links

The hzyz platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver casino games, live dealer tables, and crash games. These providers operate under their own data processing agreements and privacy frameworks. hzyz enters into data processing agreements with all such providers to ensure your data is handled in a manner consistent with this Privacy Policy.

hzyz is not responsible for the privacy practices of external websites that are not operated by us. We recommend reviewing the privacy policies of any third-party services you access independently outside the hzyz platform.

8. Children's Privacy & Age Restriction

hzyz is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately at [email protected] and we will take prompt action to delete such information.

We reserve the right to suspend or permanently close any account where we suspect or confirm that the account holder does not meet the 21+ age requirement. Protecting minors from access to gambling services is a fundamental obligation that hzyz takes seriously. 21+ only.

9. Changes to This Privacy Policy

hzyz reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of the hzyz platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hzyz handles your personal data, please do not hesitate to get in touch with our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]

Why Your Data Is Safe with hzyz